Zahnärztinnen Dr. Carmen Mader & Dr. Eva Kleiner
According to our open methodology, this clinic scored 47.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #21 of 26 ranked clinics · Last checked: 23 September 2026
47.8/100
Positions by Rating Profile
- Overall Transparency & Trust#2147.8/100
- Best for Expats#1545/100
- Best for Dental Implants#2439/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1735.2/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Two-dentist general practice in central Innsbruck run by Dr. Carmen Mader and Dr. Eva Kleiner, offering oral hygiene, fillings, root-canal treatment, crowns, implant crowns, bridges, veneers and dentures; accepts all statutory insurance funds and private patients, with an emphasis on anxiety-free treatment.
Strengths
- Information Transparency: 16 of 20 points.
- Reputation & Reviews: 17.5 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- Medical Infrastructure: 4 of 11 verifiable points (missing: orthodontics; oral surgery; pediatric dentistry; emergency care)
- AI & Search Visibility: 1.5 of 8 verifiable points (missing: mentioned for: best dentist Austria; mentioned for: English speaking dentist Austria; mentioned for: dental implants Austria; mentioned for: emergency dentist Austria; mentioned for: Austria dental clinic for expats; dedicated service pages)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
16 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed [s1] | 3/3 |
| ✗ | Dentist specializations listed [s1] | 0/2 |
| ✓ | Real clinic photos Six practice-interior images in a gallery. [s1] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✗ | English website version [s1] | 0/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
17.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-09-23 [mader-kleiner-andreas-hofer-deepen-18] | 6/6 |
| ◐ | Google review volume as of 2026-09-23 [mader-kleiner-andreas-hofer-deepen-18] | 2/3 |
| ✓ | Review recency Most recent visible review dated 6 days before the check. [sm] | 3/3 |
| ✓ | Clinic responds to reviews Owner reply found among the readable reviews [mader-kleiner-andreas-hofer-deepen] | 2/2 |
| ✓ | No recurring complaints No recurring complaint theme; 1-2 star reviews are 3.4% of 117 [mader-kleiner-andreas-hofer-deepen-8] | 2/2 |
| ✓ | No suspicious review patterns No manipulation signal: histogram not uniform, dates spread, mixed accounts [mader-kleiner-andreas-hofer-deepen-9] | 2/2 |
| ✗ | Active Facebook presence The practice's Facebook page (Andreas-Hofer-Strasse 6, its phone, e-mail and website; 11 followers) carries no posts and no reviews, while its website is live (checked 2026-10-05). [mader-kleiner-andreas-hofer-fb] [mader-kleiner-andreas-hofer-fb-2] | 0/1 |
| ✗ | TripAdvisor presence No listing in TripAdvisor's own search; the clinic's site links no TripAdvisor profile [mader-kleiner-andreas-hofer-deepen-3] [mader-kleiner-andreas-hofer-deepen-4] | 0/0.5 |
| ✓ | Other review platforms Both dentists have DocFinder profiles at the practice's address with online booking, but no patient reviews yet (checked 2026-10-01). [mader-kleiner-andreas-hofer-deepen-5] [mader-kleiner-andreas-hofer-deepen-6] | 0.5/0.5 |
Medical Infrastructure
4 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology Implant crowns listed among restorations offered. [s1] | 2/2 |
| ✗ | Orthodontics Full site read; no orthodontic treatment listed [mader-kleiner-andreas-hofer-deepen-10] | 0/2 |
| ✗ | Oral surgery Full site read; no extraction/surgical placement documented [mader-kleiner-andreas-hofer-deepen-11] | 0/2 |
| ✗ | Pediatric dentistry Full site read; no children dentistry service documented (one review mentions children anecdotally) [mader-kleiner-andreas-hofer-deepen-12] | 0/1.5 |
| ✗ | Emergency care Full site read; no emergency/same-day care documented [mader-kleiner-andreas-hofer-deepen-13] | 0/1.5 |
| ✓ | Works with international patients Google review written in English by an international patient describing the practice as friendly and thorough. [sm] | 2/2 |
Communication & Service
4 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available Full site read; only phone/email listed, no WhatsApp/LINE [mader-kleiner-andreas-hofer-deepen-14] | 0/2 |
| ? | Response speed | 0/1.5 |
| ? | English spoken A Google review is written fluently in English by a patient, but the practice does not itself state that staff speak English — not counted as verified either way. | 0/2.5 |
| ✓ | Pre-visit consultation possible Online appointment booking offered directly [mader-kleiner-andreas-hofer-deepen-15] | 1.5/1.5 |
| ✓ | Clear service explanations Each homepage service section explains what the treatment is and involves [mader-kleiner-andreas-hofer-deepen-2] | 1/1 |
| ✓ | Convenient opening hours Tuesday hours extend to 18:00 (evening); other weekdays end by 16:30 or 13:00. [s1] | 1.5/1.5 |
AI & Search Visibility
1.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Austria", "English speaking dentist Austria", "dental implants Austria", "emergency dentist Austria", "Austria dental clinic for expats".
| ✗ | Mentioned for: best dentist Austria [sqa] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Austria [sqb] | 0/1 |
| ✗ | Mentioned for: dental implants Austria [sqc] | 0/1 |
| ✗ | Mentioned for: emergency dentist Austria [sqd] | 0/1 |
| ✗ | Mentioned for: Austria dental clinic for expats [sqe] | 0/1 |
| ✓ | Structured data on website JSON-LD includes an Organization entity [mader-kleiner-andreas-hofer-deepen-16] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✗ | Dedicated service pages Single-page site; no separate pages per service [mader-kleiner-andreas-hofer-deepen-17] | 0/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Zahnklinik Wien Döbling9.5 of 100View report → report in German
- #2Zahnärzte am Stadtpark25 of 100View report → report in German
- #3Zahnartist (DDr. Emina Kabil, MSc)0 of 100View report → report in German
Measured by Ansmeter, 8 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & dental chamber register entries
| Dentist | Specialization | Chamber entry | Notes |
|---|---|---|---|
| Dr. med. dent. Carmen Mader [sr] | General dentistry | not published | Confirmed on the public register of Landeszahnärztekammer für Tirol, which publishes no licence number. |
| Dr. med. dent. Eva Maria Kleiner [sr] | General dentistry | not published | Confirmed on the public register of Landeszahnärztekammer für Tirol, which publishes no licence number. |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: Response speed
- Communication & Service: English spoken
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://maderkleiner.dental |
|---|---|
| Phone | +43 512 5742940 |
| Google Maps | Map listing |
| Address | Andreas-Hofer-Straße 6/4, 6020 Innsbruck, Austria |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://maderkleiner.dental | Services, contacts, address, hours, dentists, photos, no English version, no prices. | 2026-09-01 |
| sr | https://tiroler.zahnaerztekammer.at/patientinnen/zahnaerztinnensuche | Landeszahnärztekammer für Tirol search form: Nachname = "Mader" returned "Mader Carmen (Dr.)"; Nachname = "Kleiner" returned "Kleiner Eva Maria (Dr.)" — both Andreas-Hofer-Straße 6/4, 6020 Innsbruck, Tel 0512/574294, Art der Berufsausübung: Niedergelassen — matches the clinic address and phone. | 2026-09-01 |
| sm | https://www.google.com/maps/place/Zahn%C3%A4rztinnen+Dr.+Carmen+Mad… | Google rating 4.9 (117 reviews) as of 2026-09-01, address, geo, review text. | 2026-09-01 |
| sqa | search:best dentist Innsbruck | AI/search visibility scout 2026-09-01 | 2026-09-01 |
| sqb | search:English speaking dentist Innsbruck | AI/search visibility scout 2026-09-01 | 2026-09-01 |
| sqc | search:dental implants Innsbruck | AI/search visibility scout 2026-09-01 | 2026-09-01 |
| sqd | search:emergency dentist Innsbruck | AI/search visibility scout 2026-09-01 | 2026-09-01 |
| sqe | search:Innsbruck dental clinic for expats | AI/search visibility scout 2026-09-01 | 2026-09-01 |
| mader-kleiner-andreas-hofer-deepen | https://www.google.com/maps?cid=13269781129119667387&hl=en | Owner reply dated 2026-06-02 to a 2026-03-04 review by Lizzy: "Liebe Lizzy, wir bedanken uns sehr für dein tolles Feedback und freuen uns schon auf deinen nächsten Besuch bei uns" | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-2 | https://maderkleiner.dental/ | E.g. root canal: "Eine Wurzelbehandlung fuhren wir durch, wenn das Zahninnere... durch tiefe Karies oder eine Entzundung geschadigt ist. Dabei entfernen wir das erkrankte Gewebe..." - one paragraph per treatment | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-3 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Mader%20… | TripAdvisor search for "Mader Kleiner" on 2026-09-23 returned 12 results (2 geo, 4 attraction, 6 hotel), none of them this clinic | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-4 | https://maderkleiner.dental/sitemap_index.xml | Clinic site read in full on 2026-09-23 (3 pages from its sitemap and menus): no TripAdvisor link or profile mentioned | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-5 | https://www.docfinder.at/zahnarzt/6020-innsbruck/dr-carmen-mader | DocFinder profile of Dr. Carmen Mader, dentist: Andreas-Hofer-Straße 6/4, 6020 Innsbruck, the practice's address and number; online booking; no reviews yet (read 2026-10-01) | 2026-10-01 |
| mader-kleiner-andreas-hofer-deepen-6 | https://www.docfinder.at/zahnarzt/6020-innsbruck/dr-eva-maria-kleiner | DocFinder profile of Dr. Eva Maria Kleiner, dentist: Andreas-Hofer-Straße 6/4, 6020 Innsbruck, the practice's address and number; online booking; no reviews yet (read 2026-10-01) | 2026-10-01 |
| mader-kleiner-andreas-hofer-deepen-8 | https://www.google.com/maps?cid=13269781129119667387&hl=en | Histogram 1★3 2★1 3★0 4★1 5★112 of 117; the 5 most relevant reviews read are all 5-star, no complaint pattern | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-9 | https://www.google.com/maps?cid=13269781129119667387&hl=en | Histogram 95.7% five-star (not literally 100%) of 117; sampled reviews dated 2025-2026 from accounts with 2-17 prior reviews | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-10 | https://maderkleiner.dental/ | Full service list has no Kieferorthopadie/Zahnspange/Aligner entry | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-11 | https://maderkleiner.dental/ | Service list covers hygiene, fillings, root canal and crowns/dentures (including crowns on implants) but no extraction or surgical implant-placement wording | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-12 | https://maderkleiner.dental/ | No Kinderzahnheilkunde service listed on the homepage | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-13 | https://maderkleiner.dental/ | No Notfall/Notdienst same-day care entry on the homepage | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-14 | https://maderkleiner.dental/ | Contact section lists phone, email and Instagram; no wa.me link or WhatsApp number | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-15 | https://maderkleiner.dental/ | "Buche deinen Termin ganz einfach online - schnell und unkompliziert" (book your appointment online, quick and simple) | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-16 | https://maderkleiner.dental/ | Structured data types found: WebPage, ImageObject, BreadcrumbList, ListItem, WebSite, Organization | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-17 | https://maderkleiner.dental/ | Sitemap has only 3 URLs (home, impressum, datenschutz); all services are described in sections on the one homepage | 2026-09-23 |
| mader-kleiner-andreas-hofer-deepen-18 | https://www.google.com/maps?cid=13269781129119667387&hl=en | Google listing 2026-09-23: 4.9 from 117 reviews; histogram 5★ 112 / 4★ 1 / 3★ 0 / 2★ 1 / 1★ 3 | 2026-09-23 |
| mader-kleiner-andreas-hofer-fb | https://www.facebook.com/p/Zahn%C3%A4rztinnen-Mader-Kleiner-6158181… | Facebook page "Zahnärztinnen Mader & Kleiner" (Innsbruck) read on 2026-10-05; address Andreas-Hofer-Str. 6 / 4. Stock, Innsbruck, Austria, 6020; phone +43 512 574294; website http://www.maderkleiner.dental/; 11 followers; Not yet rated (0 reviews); no posts shown; the page carries no posts | 2026-10-05 |
| mader-kleiner-andreas-hofer-fb-2 | https://maderkleiner.dental | The clinic's website, opened on 2026-10-05: it is live and serves the clinic's pages | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Facebook presence checked on 2026-10-05: the clinic's identified page has not posted since it was set up and has no reviews, while the clinic's website is live. |
| 2026-10-01 | Other platforms set to yes: both dentists have DocFinder profiles at the practice's address, without reviews yet (checked 2026-10-01). |
| 2026-09-29 | Corrected 2026-09-29: active Facebook presence now unverified: no Facebook search is on record, so the absence of a page is not established. |
| 2026-09-23 | Re-read on 2026-09-23: the clinic's single-page website and its Google listing, plus TripAdvisor's own search, DocFinder and WhatClinic. Recorded: no orthodontic, surgical, pediatric or emergency service listed; no WhatsApp contact; online booking; a plain-language explanation for each service; structured data present but no separate service pages; an owner reply among the readable reviews; Google rating 4.9 from 117 reviews with no recurring complaints or signs of review manipulation; no TripAdvisor listing, no reviews on DocFinder and no WhatClinic listing. Still unverified: X-ray and CBCT equipment (the site does not describe its equipment) and whether staff speak English. |
| 2026-09-01 | Initial research |
A question or a correction?
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